Commercial and Debit Card Operations Manager
Company: Disability Solutions
Location: Las Vegas
Posted on: April 19, 2024
Job Description:
Job Title:Commercial and Debit Card Operations
ManagerLocation:West SaharaWhat you'll do:This is an exciting role
as the Commercial Card product is quickly growing and expanding our
product offerings into virtual and other payable channels on the
Visa rails. The Card Operations Manager will report to the Director
of Card Servicing and Operations. One of the fastest-changing
departments to meet our business needs. This position is located in
Phoenix. The ideal candidate will work with Product, Servicing,
external Vendors, and other internal banking partners. Initially,
the Commercial and Debit Card Operations Manager will need to
quickly learn current processes and procedures, then look at
current practices and determine changes that need to occur. It is
critical that the ideal candidate have experience with issuing card
processors. Have expert knowledge of Commercial and Debit Cards
with proven experience with audit, change management, and leading
and transforming a team during certain times of ambiguity. The
current team has approximately 10 associates and one manager. The
ideal candidate will be able to implement a best-in-class model,
not only for the current state but the future states. They will
also work closely with the Service Manager to completely
re-engineer the WAB customer experience and provide some of the
best client and cardholder servicing in the industry. This position
is highly visible at all levels.What we are looking for:
- Plan Well, Deliver Exceptional-review current state, which
includes staffing, processes, procedures, responsibilities, and
other work items that may or may not fall under the current
operations structure. Additionally, have a proven background in
processor conversion with operation requirements and readiness. The
right candidate must be a change agent. Also understand workflow
management tools, KPIs/KRIs, compliance, and the ability to clearly
communicate to the management of all different levels. This
position will need to navigate through times of ambiguity and
change and be fluid. They will also need to build out operational
cadence with SLAs, scorecards, the ability to handle and manage
escalations, and manage two geographically separated teams.
- Drive Operational Excellence the ideal candidate learns the
various processes, they must have the skill set to identify
efficiencies, redundancies, and ways to improve overall workflow to
meet the needs of the business and enhance the employee experience.
This person will need to be agile as Western Alliance Bank's
Commercial Card product is quickly growing, and Services and
Operations are being built out. We want to deliver the best
experience to our clients, while still operating under the regular
operational structure.
- Help People Grow-Recruit a workforce that will put the client
first! Engage the team through the build-out and re-engineering
journey. Work with team on product knowledge, self-development, and
career pathing. Ensure they understand the value and how their
roles fit into the overall WAB goals and achievements. In addition,
hold one-on-ones to develop their skills and help with career
goals. Create and keep a team that feels energy, excitement, and
value.
- Do the Right Thing Every Single Time-our brand is built on the
trust of our clients, employees, and shareholders. This position
requires an advanced knowledge of federal and Visa regulations. In
addition, a proven experience ensuring compliance, the ability to
clearly articulate processes and procedures, and passing audits.
Will be part of the team that is involved with any audit,
compliance, and risk reviews and discussions. In addition, will be
a key player partnering with the Servicing Manager as we build a
Commercial Card call center and focus on first-call
resolution.
- Imagine the Possibilities-think through self-service and
technology. How to meet and exceed the needs of both the cardmember
and the Company Administrators, who manage their Commercial Card
programs. Changes need to be made in order to become scalable and
more efficient. The Operations Manager will have full support
through this transformation.What you need to have:
- 7+ years of card operations background running an operations
center as well as 2 years managing day-to-day operations at a
third-party vendor.
- 5+ years of managing people
- Thorough knowledge of a card-issuing platform
- Strong leadership and managing people in two sites
- Innovation and re-engineering experience to become a
best-in-class operations center for clients, cardmembers, and
Western Alliance Bank employees.
- A thorough understanding of best-in-class card operational
practices
- Extensive knowledge of federal and Visa regulations
- Stakeholder and proven background with audits, risk testing,
and working with Compliance.
- Quick learner of functions performed in the department.
- Product and operational knowledge of the products
- Applied knowledge and direct experience using business process
and performance improvement methodologies (LEAN, Six Sigma)
preferred
- Excellent collaboration with influence skills working with WAB
and external third-party vendors.
- Efficient with Excel, Word, and PowerPoint
- Ability to present, communicate, and write clearly for the
appropriate audience at all levels
- Self-motivated and excellent time management skills.
- Ability to travel 25-50%
- BA/BS required.Compensation: Salary range for new hires is
generally $110,390.00 - $136,365.00 for Las Vegas, NV. Salary
amount is determined by specific job location. In addition, the
role may be eligible for annual bonus/incentives earned and
restricted stock.Benefits you'll love:We offer all the important
things you'd want - like competitive salaries, an ownership stake
in the company, medical and dental insurance, time off, a great
401k matching program, tuition assistance program, an employee
volunteer program, and a wellness program. In addition, you'll have
the opportunity to bolster your business knowledge, learning the
ins and outs of how successful companies operate and manage their
finances, giving you invaluable hands-on experience to help grow
your career!About the company:Western Alliance Bank is a wholly
owned subsidiary of Western Alliance Bancorporation. Alliance Bank
of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank,
First Independent Bank, and Torrey Pines Bank are divisions of
Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western
Alliance Bank company.Western Alliance Bancorporation is committed
to equal employment and will consider all qualified applicants
without regard to race, sex, color, religion, age, nation origin,
marital status, disability, protected veteran status, sexual
orientation, gender identity or genetic information. Western
Alliance Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Las Vegas , Commercial and Debit Card Operations Manager, Executive , Las Vegas, Nevada
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