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Customer Service Specialist Lead

Company: Everi Holdings Inc.
Location: Las Vegas
Posted on: May 4, 2021

Job Description:

Be part of our excellent Loyalty technical support team! This role assists our premier customers with any issues related to our casino loyalty products and provides an amazing customer experience. If technology and customer satisfaction are important to you, you want to be a part of this team! This position on our loyalty technical support team gives you the opportunity to interface with users, vendors, operations, and applications. Key Responsibilities Customarily and regularly provides technical support to all customers via trouble tickets, telephone, and email. Actively investigates and resolves software and hardware problems for users and issues trouble ticket reporting on all other problems. Provides exceptional and timely customer support with a high degree of product knowledge. Serves as level 2 point of escalation for urgent customer issues. Works with product teams on support projects focusing on quality and productivity improvement. Works with development teams in performing product analysis identifying trends and market demands; recommends product enhancements. Maintains documentation for all support activities including product development, enhancement, engineering, and marketing activities. Assists with developing and maintaining processes, procedures, and customer-related documentation. Experience with Casino Marketing Loyalty Systems such as MGT or PKMS Skills, Knowledge, & Expertise High School Diploma required. Bachelor's Degree preferred. 5 - 8 years of customer support experience in a help desk/technical support environment required Strong communication and customer-facing support skills required. Opportunity for growth and advancement Learning & Development - Internal Subject Matter Experts will get you up to speed on our casino products and more! Flexible PTO and 11 paid holidays throughout the year About Everi We Are EveriEveri is a diverse collection of brilliant and talented individuals committed to giving patrons and operators alike a premium experience on the casino floor. We are accountants and artists, engineers and visionaries. We dream, design, program, and build. We listen, help, and serve. We believe in the values of Transparency, Collaboration, Passion, Integrity, Strength, Innovation, Inspiration, and Quality. Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

Keywords: Everi Holdings Inc., Las Vegas , Customer Service Specialist Lead, Hospitality & Tourism , Las Vegas, Nevada

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