Customer Service Specialist Lead
Company: Everi Holdings Inc.
Location: Las Vegas
Posted on: May 4, 2021
Be part of our excellent Loyalty technical support team! This
role assists our premier customers with any issues related to our
casino loyalty products and provides an amazing customer
experience. If technology and customer satisfaction are important
to you, you want to be a part of this team! This position on our
loyalty technical support team gives you the opportunity to
interface with users, vendors, operations, and applications. Key
Responsibilities Customarily and regularly provides technical
support to all customers via trouble tickets, telephone, and email.
Actively investigates and resolves software and hardware problems
for users and issues trouble ticket reporting on all other
problems. Provides exceptional and timely customer support with a
high degree of product knowledge. Serves as level 2 point of
escalation for urgent customer issues. Works with product teams on
support projects focusing on quality and productivity improvement.
Works with development teams in performing product analysis
identifying trends and market demands; recommends product
enhancements. Maintains documentation for all support activities
including product development, enhancement, engineering, and
marketing activities. Assists with developing and maintaining
processes, procedures, and customer-related documentation.
Experience with Casino Marketing Loyalty Systems such as MGT or
PKMS Skills, Knowledge, & Expertise High School Diploma required.
Bachelor's Degree preferred. 5 - 8 years of customer support
experience in a help desk/technical support environment required
Strong communication and customer-facing support skills required.
Opportunity for growth and advancement Learning & Development -
Internal Subject Matter Experts will get you up to speed on our
casino products and more! Flexible PTO and 11 paid holidays
throughout the year About Everi We Are EveriEveri is a diverse
collection of brilliant and talented individuals committed to
giving patrons and operators alike a premium experience on the
casino floor. We are accountants and artists, engineers and
visionaries. We dream, design, program, and build. We listen, help,
and serve. We believe in the values of Transparency, Collaboration,
Passion, Integrity, Strength, Innovation, Inspiration, and Quality.
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Keywords: Everi Holdings Inc., Las Vegas , Customer Service Specialist Lead, Hospitality & Tourism , Las Vegas, Nevada
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